Refund policy

Most of our items are customized and made to order. As such the general policy is All Sales Are Final. However, certain products we produce may fall within the Cancelation or Return Policy. Apollo Creek Company reserves the right to make the final determination on cancelations and returns.

Cancelation Policy: Cancellations are only possible if the item is marked "Return Policy Applies" in the product description AND we have not processed the item for shipping. Orders and items that meet these two conditions can be requested for cancellation. The buyer will be charged a 20% restock fee and refunded the remainder. Please Note: We are a small business and usually have items ready to ship in less than 24hrs, so the window for cancelations is small. If the item is eligible for returns, then please read onto the return policy.

Return Policy: If the item is eligible for returns and it meets the below conditions, you can return with the following return procedure. Refunds are not processed until the return has been received and processed by Apollo Creek Company.

Return Conditions:

1) Product marked "Return Policy Applies" in the product description.

2) Item is undamaged/unused and no parts are missing.

3) Within 30 days of order date.

4) Buyer agrees to pay return shipping.

5) Buyer agrees to pay a 20% restock fee.

6) Apollo Creek Company has reviewed and approved the return request.

Return Process:

1) Contact apollocreekcompany@gmail.com to request a return authorization.

2) We will review the return authorization request to make sure it meets the policy.

3) Within 48 hours of return request with proper return eligibility you will receive a return authorization code and return address.

4) Buyer ships back the item to Apollo Creek Company with the buyer's shipping of choice.

5) Apollo Creek Company receives the approved return item(s) and conducts an inspection. Please note: damaged, used, items with missing parts or otherwise not fit to resell will be rejected and disposed of unless the buyer wants the item back.

6) Buyer is refunded, less a 20% restock fee. Refunds are processed and refunded to the original form of payment (generally within 48 hours of us receiving your return).

Return Request Due to Damage in Transit/Shiping: In order for Apollo Creek to file an insurance claim for reimbursement with USPS/UPS/FedEx for item shipments damaged during transit, we will require documented pictures of the damaged packaging and damaged item for us to submit a damage claim with the shipping carrier.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at apollocreekcompany@gmail.com.