Apollo Creek Company is military veteran family owned and operated small business.

Our products are completely manufactured or customized in our small family business.

Yes! We offer a range of custom options depending on the on the product. Please contact us with your custom inquiries.

Apollo Creek Company is pleased to offer wholesale pricing on bulk orders. Please contact us at apollocreekcompany@gmail.com for quotes on bulk wholesale orders and special pricing.

Order confirmations are sent to your email immediately. If you haven’t received confirmation from us, please reach out to us or check your account on the official site. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you.
Our emails may be accidentally flagged by spam filters. Please check your spam folder of your email and mark us as nice instead of spam.

Once your order has been shipped, you will receive an email with your online tracking information. Use this information to track your order via the courier website linked in the email. If you have any trouble tracking your order, please contact us.

Most of our items are customized and made to order. As such the general policy is All Sales Are Final. However, certain products we produce may fall within the Cancelation or Return Policy. Apollo Creek Company reserves the right to make the final determination on cancelations and returns.

Cancelation Policy: Cancellations are only possible if the item is marked "Return Policy Applies" in the product description AND we have not processed the item for shipping. Orders and items that meet these two conditions can be requested for cancellation. The buyer will be charged a 20% restock fee and refunded the remainder. Please Note: We are a small business and usually have items ready to ship in less than 24hrs, so the window for cancelations is small. If the item is eligible for returns, then please read onto the return policy.

Return Policy: If the item is eligible for returns and it meets the below conditions, you can return with the following return procedure. Refunds are not processed until the return has been received and processed by Apollo Creek Company.

Conditions:

1) Product marked "Return Policy Applies" in the product description.

2) Item is undamaged/unused and no parts are missing.

3) Within 30 days of order date.

4) Buyer agrees to pay return shipping.

5) Buyer agrees to pay a 20% restock fee.

6) Apollo Creek Company has reviewed and approved the return request.

Return Process:

1) Contact apollocreekcompany@gmail.com to request a return authorization.

2) We will review the return authorization request to make sure it meets the policy.

3) Within 48 hours of return request with proper return eligibility you will receive a return authorization code and return address.

4) Buyer ships back the item to Apollo Creek Company with the buyer's shipping of choice.

5) Apollo Creek Company receives the approved return item(s) and conducts an inspection. Please note: damaged, used, items with missing parts or otherwise not fit to resell will be rejected and disposed of unless the buyer wants the item back.

6) Buyer is refunded, less a 20% restock fee. Refunds are processed and refunded to the original form of payment (generally within 48 hours of us receiving your return).

Please note: Return request due to damaged in transit shipments. In order for Apollo Creek to file an insurance claim for reimbursement with USPS/UPS/FedEx for item shipments damaged during transit, we will require documented pictures of the damaged packaging and damaged item for us to submit a damage claim with the shipping carrier.

We use various couriers (USPS, UPS, and FedEx) depending on the destination, and as a result, shipping times may vary. Please note that this shipping time is an estimate and is not guaranteed: up to 5~9 days in the US, up to 11~13 days for orders outside the US. We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. because of parcel delays, holiday carrier delivery delays, inclement weather, or things out of our control with shipping carrier delays. Please order ahead during holiday seasons to avoid postal carrier delays.

We offer free shipping with all orders when you spend over $100. Shipping may vary depending on the weight and the distance. You can check the estimate shipping on the shopping cart page before proceeding to checkout.